Shipping policy
Shipping Policy
Last updated: 24 August 2026
This Shipping Policy applies to physical purchases made through Theresa Rézeau Fine Art, a trading division of MontePierré Ltd, registered in England and Wales under company number 16465354.
Physical Artworks and Products
We take care in arranging the safe packing and delivery of artworks and other physical items purchased through Theresa Rézeau Fine Art.
Shipping arrangements may vary according to the size, value, fragility and destination of an artwork. Where appropriate, specialist art handlers, couriers, protective packaging and transit insurance may be used.
Available shipping options and applicable charges will be displayed at checkout where possible or communicated to you before your order is completed where a bespoke shipping arrangement is required.
Processing and Dispatch
Orders are prepared for dispatch as promptly as reasonably possible.
Processing times may vary depending on the nature of the item, packaging requirements, availability of specialist couriers and the delivery destination.
Where an artwork requires specialist packing, insurance, collection from another location or other particular arrangements, additional preparation time may be necessary.
We will contact you if there is a significant unexpected delay affecting your order.
Delivery Times
Any delivery dates or timeframes provided are estimates unless we expressly confirm that a particular delivery date is guaranteed.
Delivery times may vary according to destination, courier availability, customs procedures and circumstances outside our reasonable control.
Your statutory rights concerning delivery are not affected by this policy.
UK Delivery
Delivery charges within the United Kingdom will be displayed at checkout where available.
For certain valuable, oversized, fragile or unique artworks, a bespoke delivery quotation or specialist delivery arrangement may be required.
International Delivery
International shipping may be available for selected artworks and physical products.
Availability and cost will depend on the destination, dimensions and value of the item and any insurance, customs or specialist handling requirements.
International customers may be responsible for import duties, customs charges, taxes or other fees imposed by the destination country, unless expressly stated otherwise at the time of purchase.
These charges are separate from our product and shipping prices where they are not collected by us at checkout.
Customers are responsible for providing any information reasonably required for customs clearance.
Delivery Address
Please ensure that the delivery address and contact information supplied with your order are complete and accurate.
If you discover an error in your delivery information, please contact us as soon as possible at info@TheresaRezeauFineArt.com.
We cannot guarantee that an address can be changed after an order has been dispatched.
Receiving an Artwork
Where appropriate, delivery of valuable artworks may require a signature or other confirmation of receipt.
We recommend inspecting the external packaging when your order arrives.
If an artwork or physical product appears to have been damaged in transit, please retain the item and all original packaging and contact us as soon as possible. Photographs of the item and packaging may be requested so that we can investigate the damage with the carrier or insurer.
Your statutory rights in relation to damaged, faulty or misdescribed goods remain unaffected.
Digital Editions
Digital editions are delivered electronically and no physical product will be shipped.
Where immediate digital delivery is offered, access or download instructions will ordinarily be provided electronically following successful payment.
Please ensure that the email address provided when ordering is correct.
If you experience difficulty accessing a purchased digital edition, please contact info@TheresaRezeauFineArt.com.
Memberships and Subscriptions
Memberships and subscriptions are provided digitally and do not incur shipping charges unless a particular membership benefit expressly includes a physical product.
Any physical item offered as part of a membership will be subject to the delivery information provided for that particular offer.
Returns
Please refer to our Return and Refund Policy for information about returning eligible physical purchases.
Before returning an artwork, please contact us so that appropriate packing, shipping and insurance arrangements can be considered.
Contact
For questions concerning shipping or delivery, please contact:
Theresa Rézeau Fine Art
A division of MontePierré Ltd
Registered in England and Wales
Company No. 16465354
Registered office:
20 Wenlock Road
London
England
N1 7GU
United Kingdom
Email: info@TheresaRezeauFineArt.com